Privacy Policy – Merimbula Pool Co
Last updated: 14 October 2026
1. Introduction
Merimbula Pool Co respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, submit an enquiry, complete a Facebook or Instagram lead form, or use our website.
Merimbula Pool Co is a business name operated by MH Pave n Scapes Pty Ltd as trustee for the Hamlin Family Trust.
2. What Personal Information We Collect
We may collect the following personal information when you enquire about our products or services:
- Your name and contact details, including your phone number and email address.
- Your property location or suburb.
- Information about your proposed swimming pool, pool renovation or equipment requirements.
- Your estimated budget and intended project timeframe.
- Any other information you choose to provide in an enquiry or communication with us.
We may also collect information about how you interact with our website and online advertisements, subject to applicable privacy requirements and your settings.
3. How We Collect Your Information
We may collect personal information directly from you when you:
- Complete a lead generation form on Facebook or Instagram.
- Submit an enquiry through our website.
- Contact us by telephone, email or social media.
- Request a quote, consultation or information about our services.
- Communicate with us regarding an existing or proposed project.
If you submit a lead form through Facebook or Instagram, the information you provide may be made available to Merimbula Pool Co through Meta’s advertising and business tools.
4. How We Use Your Personal Information
We collect and use your personal information to:
- Respond to your enquiry and contact you about your pool project.
- Prepare quotes and discuss pool design, construction, renovations and equipment.
- Assess your project requirements, location, budget and timeframe.
- Arrange consultations, site visits and follow-up communications.
- Provide information about our products and services where permitted by law.
- Manage our business operations and improve our customer service.
- Meet our legal and regulatory obligations.
We will use your information for purposes reasonably related to those described above, or for other purposes where you have consented or where otherwise permitted by law.
5. Marketing Communications
If you enquire about our services, we may contact you to respond to your enquiry and discuss your proposed project.
We may also send you marketing communications where permitted by law. You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will respect applicable consent and marketing requirements, including the Australian Spam Act 2003 where relevant.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to trusted service providers where reasonably necessary to operate our business and respond to your enquiry. These providers may include:
- Meta Platforms and its relevant Facebook and Instagram services.
- Website hosting, email and customer management providers.
- Information technology and business administration providers.
- Professional advisers or government authorities where required or authorised by law.
Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to address relevant privacy obligations.
7. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Access to personal information is limited to people who reasonably need it for business purposes. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
No method of electronic storage or transmission is completely secure.
8. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable laws.
To make a request, please contact us using the details below.
9. Cookies and Online Advertising
Our website and online advertising services may use cookies, pixels or similar technologies to measure advertising performance, understand website activity and improve the relevance of advertisements.
Meta may process information in accordance with its own privacy policies and settings.
You can manage certain cookies through your browser settings and review your advertising preferences through your Meta account. Disabling some technologies may affect website functionality or advertising features.
10. Third-Party Websites and Platforms
Our website or communications may contain links to third-party websites and services. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
11. Complaints and Privacy Enquiries
If you have a question, concern or complaint about how Merimbula Pool Co handles your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
12. Contact Us
Merimbula Pool Co
Operated by MH Pave n Scapes Pty Ltd as trustee for the Hamlin Family Trust
Website: https://merimbulapools.com.au
For privacy enquiries, please contact us using the contact details published on our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. The latest version will be published on our website with the updated date.